Client Survey Please complete this survey at your convenience. Thank you for taking the time to fill out the questionnaire and helping us make SSVH an even better place to bring your furry friends! How did you hear about and/or choose us? (Select all that apply)Family/FriendDrive BySearch EngineSocial MediaOtherWhom may we thank?Please explain:How was your phone experience? (Select all that apply)Call was answered promptlyIt was easy to make an appointmentWas put on hold for too longOtherPlease explain:What was your impression over the phone with our Reception team? (Select all that apply)Friendly and attentiveCourteousInformativeOtherPlease explain:What was your impression in person with our Reception team? (Select all that apply)They stood & greeted meThey were aware of purpose for visitThey seemed warm & cheerfulThey gave me their attentionThey answered my questionsOtherPlease explain:What was your impression of our waiting area? (Select all that apply) ComfortableNeat & CleanOdor-freeOtherPlease explain: What was your impression of our parking lot? (Select all that apply)CleanEasy to find parkingOtherPlease explain: What was your impression of our Licensed Technician staff? (Select all that apply) They greeted me warmlyThey were gentle with my petThey seemed proficient & knowledgeableThey fully explained medications (if applicable)They gave me all the information I requested/neededOtherPlease explain: What was your impression of our Veterinarian? (Select all that apply) They introduced himself/herselfThey listened to what I said and answered my questionsThey gave clear advice about my petThey were professional in manner & appearanceThey were gentle with my petThey made me feel valuedOtherPlease explain: What additional services would you like to see SSVH provide?What are your suggestions for improving the office and/or staff?Will you recommend us to others? Why or why not?Name *FirstLastEmail *Phone *Would you like to be contacted by SSVH?YesNoCommentSubmit
