315-698-0190
ssvhcicero@gmail.com
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Client Survey
Please complete this survey at your convenience.
Thank you for taking the time to fill out the questionnaire and helping us make SSVH an even better place to bring your furry friends!
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How did you hear about and/or choose us? (Select all that apply)
Family/Friend
Drive By
Search Engine
Social Media
Other
Whom may we thank?
Please explain:
How was your phone experience? (Select all that apply)
Call was answered promptly
It was easy to make an appointment
Was put on hold for too long
Other
Please explain:
What was your impression over the phone with our Reception team? (Select all that apply)
Friendly and attentive
Courteous
Informative
Other
Please explain:
What was your impression in person with our Reception team? (Select all that apply)
They stood & greeted me
They were aware of purpose for visit
They seemed warm & cheerful
They gave me their attention
They answered my questions
Other
Please explain:
What was your impression of our waiting area? (Select all that apply)
Comfortable
Neat & Clean
Odor-free
Other
Please explain:
What was your impression of our parking lot? (Select all that apply)
Clean
Easy to find parking
Other
Please explain:
What was your impression of our Licensed Technician staff? (Select all that apply)
They greeted me warmly
They were gentle with my pet
They seemed proficient & knowledgeable
They fully explained medications (if applicable)
They gave me all the information I requested/needed
Other
Please explain:
What was your impression of our Veterinarian? (Select all that apply)
They introduced himself/herself
They listened to what I said and answered my questions
They gave clear advice about my pet
They were professional in manner & appearance
They were gentle with my pet
They made me feel valued
Other
Please explain:
What additional services would you like to see SSVH provide?
What are your suggestions for improving the office and/or staff?
Will you recommend us to others? Why or why not?
Name
*
First
Last
Email
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Phone
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Would you like to be contacted by SSVH?
Yes
No
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