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Please allow up to two business days for your refill request to be reviewed, filled and available for pick-up. Depending on the refill request, special orders may take up to 10 business days. If for some reason we cannot process the refill, someone from our staff will contact you. For safety, we review your pet’s records before refilling any orders. If you have any questions, please call us at 315-698-0190 immediately.